These Retail Terms and Conditions supplement the CustomMade Website Terms of Use, located at https://www.custommade.com/legal/ (the “Terms of Use”). Capitalized terms used herein shall have the meaning given in the Terms of Use.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We offer custom jewelry design and production services through our Website (“Custom Items”). You hereby grant us a perpetual, universal, nonexclusive right to copy, display, modify, transmit, make derivative works of and distribute any design suggestions or feedback that you provide to us with respect to Custom Items (your “Design Requests”). Your Design Requests are considered Submissions under the Terms of Use. You agree to only provide Design Requests that are your own, or that you have permission to provide to us. You represent and warrant that your Design Requests do not infringe the intellectual property or proprietary rights of any third party. In the event that you submit a Design Request that include private or confidential material, please let us know in advance and we will consider making an exception to this paragraph with respect to your Design Request.
In addition to the indemnification obligations set forth in the Terms of Use, you agree to indemnify and hold CustomMade, and its subsidiaries, affiliates, officers, agents, and employees, harmless from any costs, damages, expenses, and liability caused by the use or production of items by CustomMade based on your Design Requests.
CustomMade reserves the right to decline to produce any item at its sole discretion.
For items created by CustomMade, we offer a comprehensive set of warranties so that you can purchase with confidence. For more detail, please review our Warranty Information page, located at https://www.custommade.com/guarantees/.
We may occasionally update these Retail Terms and Conditions. When we do, we will revise the “last updated” date above. This version of these Retail Terms and Conditions shall supersede all earlier versions.